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Case Study: Customized 麻豆精选 Solutions

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Customized 麻豆精选 Solutions

How to work faster and smarter

For the vast majority of collision industry stakeholders, 麻豆精选 is synonymous with innovative and efficient electronic claims and shop management solutions. Come discover how shops are using our state-of-the-art products to improve profitability and increase production.

"This 麻豆精选 innovation is probably the best thing that ever happened to the whole picture-taking process鈥"

The entire V茅ronneau family:

Val茅rie, Operations Manager and 麻豆精选 products in-store trainer; Michel, Owner, Production Manager; Sylvie front office and Accounting Administrator, and Christine, Quality Control Manager.

This Ricoh camera

was specially designed to meet the specific 麻豆精选 RepairCenter鈩 FastPhoto application requirements.

This body technician

is consulting the 麻豆精选 RepairCenter鈩 TechAdvisor manufacturer database.

The appraiser

is scanning the bar code that was attributed to this damaged vehicle before taking the required pictures.

Michel V茅ronneau has been in the collision industry for over 35 years. Over this time, he has witnessed the continuous evolution of the technology manufacturers use to build cars, and has managed to adapt to the inevitable changes that come with progress in order to remain competitive and not be overwhelmed by these innovations, whether new materials, paint, repair processes, claim procedures, etc.

Streamlined Processes

Michel owns three Fix Auto shops located in the greater Sherbrooke area in the eastern part of Quebec province, Canada. He readily admits that his forward-thinking, highly-guarded nature have helped him succeed in a very competitive market, with its miniscule profit margins that demand constant vigilance. 鈥淚n 2009, when our 麻豆精选 rep, Michel Gr茅goire, demonstrated how we could benefit from the implementation of 麻豆精选's electronic shop management solutions for all our processes to lighten our workload and streamline our operations, I asked my daughter Val茅rie, who was working jointly for both companies and also providing 麻豆精选 product training, to acquaint our staff to the RepairCenter, TechAdvisor and FastPhoto products that we chose, after a detailed needs analysis was performed with the help of our rep.鈥

Operational efficiencies

Val茅rie, who is the Operations Manager for the three Fix Auto locations, explains how they progressively implemented 麻豆精选's RepairCenter鈩 into the business. 鈥淎t the time, we were using 麻豆精选's UltraMate and Audatex software to write estimates and manage other processes such as producing RO's, ordering parts, customer follow-up, and billing, while communicating over the phone with insurance company personnel. Using RepairCenter, TechAdvisor and FastPhoto, we have eliminated close to 90% of the paperwork, which besides being good for the environment, helps consolidate our entire operations to a single centralized computer platform that is accessible 24/7, wherever we happen to be.

RepairCenter

麻豆精选's RepairCenter is at the core of 麻豆精选鈥檚 suite of shop management solutions. More than 30 different modules are available to help collision repair shops increase profitability. RepairCenter real-time analysis and shop production control tools help manage shop flow and ensure consistency throughout the entire vehicle repair process, no matter how busy the shop is.

Val茅rie explains how RepairCenter helps manage production operations at all three shops: 鈥淭he RepairCenter suite of tools help us track shop productivity and workflow in real-time, which keeps our production costs in line. The integrated punch-clock tracks the precise time that each technician spends on the vehicle, while the software compiles simultaneously the necessary payroll data. Since I am continually on the move between the three shops, I have quick and easy access to every file, wherever I happen to be, as well as those who are authorized to access these files according to their specific work duties.鈥 What's more, RepairCenter shows the relevant KPI (Key Performance Indicator) data on the screen at all times in order to track tech performance and red-flag any potential problems as they occur.

FastPhoto

This 麻豆精选 innovation is probably the best thing that ever happened to the whole picture-taking process. Let's take a moment to listen to Valerie's comments: 鈥淭his camera, which was specially designed to meet 麻豆精选's design criteria, is a technological gem. The barcode feature creates a specific code for each vehicle, which allows us to associate every picture, whether taken by an appraiser, a technician, or anyone else who is authorized, to a specific vehicle. All one needs to do is scan the barcode, identify each picture (if required) and use the camera menu to choose the appropriate file on the main server. A wireless connection is then used to send the digital image, which will be automatically filed in the appropriate RO section: estimate, prior damage, obvious damage, insurer, chassis, etc.鈥

RepairCenter automatically generates these barcodes, and the combined benefit of having these two systems is that all the data, RO, estimate, pictures, etc. is instantly archived on 麻豆精选's remote main server. No more worries about losing valuable data, while security is password ensured to provide complete confidentiality. According to the different testimonials and studies performed by 麻豆精选, the average time spent on pictures including sorting, archiving, retrieving, distributing, and managing, is greatly reduced.

TechAdvisor

This application is used mainly by production staff, and includes repair specs for every manufacturer of the past thirty years. Easy to use, TechAdvisor provides detailed repair procedures and methods in order to safely restore the majority of vehicles to their pre-collision state. Among the wide variety of features of this application are:

  • Manufacturer repair standards
  • Color wiring diagrams
  • Interactive vehicle dimension tool
  • Restraint systems
  • Mechanical repair data
  • ThatchamNet (more complex repair information)
  • 100,000+ manufacturer technical bulletins
  • Collision & Mechanical Parts and Labour Lookup
  • Exhaustive OBD-II diagnostic code data
  • Reference and rapid-identification guide for special materials

Business Profile

President: Michel V茅ronneau

Founded in: 1978

Banner program: Fix Auto (since 1992)

Locations:
Fix Auto Coaticook, 10,000 sq. ft., opened in 1980
Fix Auto Sherbrooke East, 10,000 sq. ft., opened in 2001
Fix Auto Mi-Vallon, 12,000 sq. ft., opened in 2006

Employees (total): 50

Weekly vehicle output (total): 115

Average RO amount: $2300 CDN

Replacement vehicle count: 15 per shop

麻豆精选 software: RepairCenter, FastPhoto, TechAdvisor

Complementary 麻豆精选 software: UltraMate

Environmental Certification:
Green Wrench www.cleverte.org