%PDF-1.7 1 0 obj << /Type /Catalog /Outlines 2 0 R /Pages 3 0 R >> endobj 2 0 obj << /Type /Outlines /Count 0 >> endobj 3 0 obj << /Type /Pages /Kids [6 0 R 25 0 R 44 0 R ] /Count 3 /Resources << /ProcSet 4 0 R /Font << /F1 8 0 R /F2 9 0 R /F3 14 0 R >> /XObject << /I1 10 0 R /I2 11 0 R >> /ExtGState << /GS1 15 0 R /GS2 16 0 R >> >> /MediaBox [0.000 0.000 612.000 792.000] >> endobj 4 0 obj [/PDF /Text /ImageC ] endobj 5 0 obj << /Producer (dompdf 3.0.0 + CPDF) /CreationDate (D:20241023002624-04'00') /ModDate (D:20241023002624-04'00') /Title (View PDF) >> endobj 6 0 obj << /Type /Page /MediaBox [0.000 0.000 612.000 792.000] /Parent 3 0 R /Annots [ 12 0 R 17 0 R 19 0 R 21 0 R 23 0 R ] /Contents 7 0 R >> endobj 7 0 obj << /Filter /FlateDecode /Length 2165 >> stream xXɒF+qD7Ia;4AC(pcP$yYX.Q ][VV˗"q\%&N_q4u$n6|ސ!6Ɵ<3<56]m(0tmWZt`&xN:+nω"?S(׉3)#}M7f7갊݃G׏OHcN/zawDE?|_ͣEtn>|34X$(o@bZn~u }8\"%ܫY;A/d[_$ TY>K۰=ճٰ9ӮHVԱٱs**'+6qRZ0T-E5fT?+ϟk*ܨeQ6᱓5td#Y}{F?RὭҦY;~lc4x\}/T*-`/ _Ňr]s*repwi\pQݦX;X[0hDZ&#:ŵRUFuy4t Ց~ac'ŵR#A@9n`yEQgʋmyG}艀D,N5 `)z!L/w@ fk>#Z3G}zITS!`“ ($%jws,|)c(ӳuw!Sc,(^B+y ᵬe3-eDlvi >*H':Sz}|tz"}tdQkgڌ= % x:j\M}߃Umn X؃8DqtQCxfؖ0n6-매_cS/N5Yz?c n,Ӎ0ayႱi}tzD"}DtIi8(` 1f=H!5]a n,c+Ⴑi}|tz"}tbi۵a "eHP&=7Z*0jG_P̕¹ҷOZ]0AKm[zCzDp{J-3]‡xdgHqs"HL{3R} (Z!)Md /i}tz"}tIeҧ D/f"J:#^!gMfi}zxz,}xdQk?C[zCV 3(/ws||IIpC#>eb"32 ӽ'晛˼k\(zL1Af\>4dwm(bQwN Q4!E"%:h 3MibW't%E}Ril1L.4Hk؁sOzvX(V/߹A ^[ʋщ蟹s̘sN endstream endobj 8 0 obj << /Type /Font /Subtype /Type1 /Name /F1 /BaseFont /Times-Roman /Encoding /WinAnsiEncoding >> endobj 9 0 obj << /Type /Font /Subtype /Type1 /Name /F2 /BaseFont /Times-Bold /Encoding /WinAnsiEncoding >> endobj 10 0 obj << /Type /XObject /Subtype /Image /Width 304 /Height 78 /Filter /FlateDecode /DecodeParms << /Predictor 15 /Colors 1 /Columns 304 /BitsPerComponent 8>> /ColorSpace /DeviceGray /BitsPerComponent 8 /Length 4285>> stream xy|Ek& ;!7 $ppSEQ^.xP(D"¡Q9 I d03:;=3BxzoWW?]U=nv.vjKLT nMgohA BVb) Tõ;LI SϙR_Rn &DkwzѤ.X =Ig5Amh;-Y:d30w+ &ֵa߄"BRljr[Lo.xb`?*ᵉ5;Xz:ηZk2r7˞ S0?{FSwyVp<3mnuJaQ1ljӝ Kk嶼aEvTQhd7W-P0iMTϱ >XxZZN^XԡSNq,);!A|Ask壗F&{ˀOtj~j>/N=ڡ9+"oeT#15-,5]\)Hm[ʼn1njFcUU,)_S[3pG) r˟u|h٠l׽*QO*m2 9'lgLsse2g%T+x-v,Č*dr`y~ȹ 椙lq&=̕dVQCEדzf*TIXvyix(ᄃ#ta3ML7(Ԯ̄Pv`#`I# ؙPWv8< F^sa:ٴZ9Lָn7;u/>'A!Ѱ°+b-a%%²Ѣ]*lD;:JX.$<*i ,d:dTA3w s3lY旮]&uuSZȈ E+h'>lrœ}_Ư,:{\ ̞3GsKqkgvϻp|͸,0}ԭV|ʻ]v$ uS$ac뫂[[{~r`< G-wp% ՄXy[I@%XZsO {,Wq콖÷( ,b,m/;DEVõ*x $ x=\7JTuZ{4ͷ}c+O-1_W~h@p4KZ%o@3֛@XVTe94ob#pc_g2kt1o.tX<ψZV'eM%ـ6` _RpH q3>7"7<6uP 5`w}]^`8*Gx˜7VʠY*72Y`o;LI"YTڕyv~{*bqqtEqwVJ-^nV#1?<.$GͿ.&'1y1Z<Em$ppx$`]pC«bHٟK=G%tR Uvep&x{;w##ԀE ,Uغs@̐8{)F%0pxc!݇#h"So-TR1ZݠAU.XK"eU3nf"},|3}裠,n40Sns:HSN$X&`elS`>;SV ~qf0Xp50 bE J[-IJC˲Ühlm+`ƍ.y 0_[5:hEML~G^ʢ\fDlzv_F`>Y򴯴46 ::`TzQjI2TOr'.~ۀiXL7WT]ZG`:?'02Fa&Nn=0Ʋf|I r.Y!0Kqo;1R&4-Wک-"_|S"Zπ9NV.à.œS~\U^cӭ? j5[ł\y=*~H&lZ рߕ$`pXCd|<c mr ,'m$xq8.?ڔY%lRC|C9G  v/_k/c3]W;0;dlu\ף.~gp6U"Xn_5+7oϥ'ݷk©76d\/5L,ٝ3/Pbl#rG煻O^5YF+Yl;OǦ}M]wj~)t|so9:)t1{5u0k L Zx{ w_Ϫ4g4}?fKEvWi+# siM30.,ixxYjVլf5YI&d0T-T FOźS@Ё$f%RX6}zfj/8cM^}NOK[3S/}7L gb-&盛#|n&P8>ijYպ!Zh~6y(W5CڀE:u]JYmQd~ ;mߵ'<4Mv)G9I[}C\*$sHj0Bl n~R ,!t00t*\5W࣢kZTT^w[6k F!2@D }C&#"H`|(0P4+n֞4 p3 `` VڇidW?#b#SqlUs=;/rW`!GIz7 ' 0i?wa(y2{`:OKE-` 2& k%|m-X1V(y2"$4oC[ўY3׿aw$RS@cEF\ )ۈE~Cף)0gpb`˜qs`u(S-㿩3Cw& M, !?#x2`"76G)f@{kM~|7OWB?+BL~װ  EjaW>o1'> ګ endstream endobj 11 0 obj << /Type /XObject /Subtype /Image /Width 304 /Height 78 /SMask 10 0 R /Filter /FlateDecode /DecodeParms << /Predictor 15 /Colors 3 /Columns 304 /BitsPerComponent 8>> /ColorSpace /DeviceRGB /BitsPerComponent 8 /Length 7576>> stream x]leuks/g3,ΐt4*7ҌXRCʈmC>>&-ˠ4ҌȊd,7Ա<$Chї5W9^9Bsu>}Y{>OX`vG8t%Ωˤ[1MsjqIWCGӨQ/2LC1O5VBqf?H7jXnx6h~0)n؆B';L `8 Iǟj<݈An1CmɐB ra9 ^@ oс t@[sJrU` в!/ W!(((A Pqai>f 8YA`7A !PU5 f/0se9Q~u'AA 5XDB&H `u!OKTl?[[=>{1$$g@ @ȉ6!^Ԅ R 9ũMlMa)QLBOPCM b")H͘[dGk9=+* JPS)>!0Ŧ|6߆N C<15 xW4@E^Qg_ 3qPY:7Z3  ~.f1 @"*>c<W7\?v%*'.=3r˘!(=>1 AE'H*+_ñw i@`{)TR)Pg{?G\InO@ee8S1)Ƽ- HlWGI=~Ч9963$ &xbgzATob~XiP~qJXXK J\w2']Tj4H/nqHGjd+44A*`LB8_P18# P1z{ҷc^-MS#b.` bC0 80>o7uG0koxg"HQQkng_Geev\Zی2=N~E^oWx.CV^=3'{3~_mϿwRc \k[˭;n'#d&`ƵDV\ۗjY=DL1)?`TM4;DB\sTBY=+n_~fT_M5&ї!o&C,t$O 4_ LtD E'>/LyRG#D 2Ix7'֜{PǾc<׍R h4-6cHfo --BF9{S!axi3f!_)Q~\_,+E˷v[L n9x\. Q8T/) 癙K@nl8n"^hE_|\4ez4vnKqےD!vN2] ;R(`hgRc~9c)ǐ v~h %`AB&z,jb^Ă`/: $}M ˡANϑVN,uEZtJٹn2TH7_'srMV ^dגݾY6zrbe*Gݧb XJOj%9ҧ/J:7E1]1A>3O9>=>75,ׅj@S =(Zǃ$6v>-0ijٕO/ճܼa>'궘o8%{fC?AxetŵdWKs.0{wDK8T%Ot5' \.L xwx9.Fsʘ ŽHilakqAڽu}!oLAjA1 Ytdb3qcyyxh薢!.b&|G hm󫷹7jL{-tURʰxNbi,i9M˷ |80"eiW5Uo8 #лGPS5SC654fHhr4US1DbA`F;a}//Ӫma@5~C; ,m"(>ŝHrViX_IC.3;Ǚ@xs}tzi]( |{cczjQ$7 hṳE +GxHĴr}|% m^) ,LU.K#µ^:Yl-Yz-Gٗd3Ǚ5|{PNG82ÅRUMxGuH;8C,Ѥ9jcc&Wc_릝cOe-T/Gx$XA`"l zvVɦw)OPf`}Fm1߯vckƞnI s,JL$hJD$' d1 $R\[}X'\d_Aن5 6Ez'yL9K/7o㘬Uk12h@$1s"J9ƙL2 4(MMyw3=OgKDc9cAxl F'=Q㉧=sH{uSkh\8a'vu.H1;@oK9Kw avѴ,E‚ zA@iyߢG2V?oW+iU59^U:dE3lI4A*%ɌIN2IngK"hL.o/^ޓZہ6⥑%Y5C+|e}:" BiE|LUw̙ xD-&ςXk^a3L[iʕ-?:"ΒVuvF2#;Vyf9Y/;έ8JTw8Ǵ`ޱ"zE/Y~lz`;m\Ǔ5쿖uŖUe X7X9YvG\f&Zm@ :}++;CYQ/0ћM|ʑ?|c>1-NYŨ[#8[ی,~wU*; [4phtS>®ٞm/*ѥ鴥_Ԭi?39J9ʺ9;<NbCqzck*o,yRHiƫRN I,ڔ]v򁥇MO޻k+4H$@$ģB`xAذ9?8i:r3$l1beMJ˼ 錻yF튙C݋`V-W9wfkq[>N,la#sPV=}02 "qF/-ϣ?{$\| 3ak<;xR1,&` < ( ,6Yq<(Q#FXS؍*l 'TwX=IWxK= e*)Y4**M*Wf׵2|+ȳt8pL,Y익^݈!fZ+Vd/Nv*rxyc̡diHCyTٰm s]nef8r4Hqwڹ 3:SJ.q fj`=  LѢÇU؞YDl7eT(3)RBտmM͠Nz5/(U*]ⱝ+|U guZJ[f5Oe*Ezh|\{+IT@ۗ8 (+{y8Nb+ࣀ"XhKLbgE7M8iFѬA)ztHϷ܊k5/ a}MS jd} vо,$+]\R~yH K:P z#0,|3 /5p8C wۍm21eG׸Yjj;:J8)Z#P̌< B+zԮy ɔ4!*Z\坲eBe$!!ϯ@Ώnqˣ֑Q1trFG&b6g0iV"CSdvE`kJYc1[U1W/AJT#R“11p1FXsT( RdAe`}9Z! zm ǼbrPyz ہ e9pEy>dy!!EsK )+$E>\~š 4ګM~'Hjye!v֘ɬif XY8` qsݦ#gJV.Hǻ.0;f(A& Z<91fqgo2k N%Z=cvq xbjޝ;.pyHGcX%&.*Mi?CNxR*I@_OM2* E9_V?_IòG6ER@-H? endstream endobj 12 0 obj << /Type /Annot /Subtype /Link /A 13 0 R /Border [0 0 0] /H /I /Rect [ 34.0157 646.6843 82.0157 694.6843 ] >> endobj 13 0 obj << /Type /Action /S /URI /URI (/print/pdf/node/21546) >> endobj 14 0 obj << /Type /Font /Subtype /Type1 /Name /F3 /BaseFont /Times-Roman /Encoding /WinAnsiEncoding >> endobj 15 0 obj << /Type /ExtGState /BM /Normal /CA 1 >> endobj 16 0 obj << /Type /ExtGState /BM /Normal /ca 1 >> endobj 17 0 obj << /Type /Annot /Subtype /Link /A 18 0 R /Border [0 0 0] /H /I /Rect [ 34.0157 637.8115 144.6677 649.6915 ] >> endobj 18 0 obj << /Type /Action /S /URI /URI (/insights/auto-physical-damage-0) >> endobj 19 0 obj << /Type /Annot /Subtype /Link /A 20 0 R /Border [0 0 0] /H /I /Rect [ 34.0157 489.4951 167.0026 503.3947 ] >> endobj 20 0 obj << /Type /Action /S /URI /URI (/node/18461) >> endobj 21 0 obj << /Type /Annot /Subtype /Link /A 22 0 R /Border [0 0 0] /H /I /Rect [ 130.0037 224.0495 263.3357 235.9295 ] >> endobj 22 0 obj << /Type /Action /S /URI /URI (/products-services/physical-damage-claims-management/consumer-self-service) >> endobj 23 0 obj << /Type /Annot /Subtype /Link /A 24 0 R /Border [0 0 0] /H /I /Rect [ 181.1837 126.5135 288.5117 138.3935 ] >> endobj 24 0 obj << /Type /Action /S /URI /URI (/products-services/physical-damage-claims-management/consumer-self-service) >> endobj 25 0 obj << /Type /Page /MediaBox [0.000 0.000 612.000 792.000] /Parent 3 0 R /Annots [ 27 0 R 30 0 R 32 0 R 35 0 R 37 0 R 40 0 R 42 0 R ] /Contents 26 0 R >> endobj 26 0 obj << /Filter /FlateDecode /Length 2074 >> stream xXM8(`.@[֧e-,f& ,ADYEE8~_l'줱ۢ%֫W>0Ð?)#'(~}$ hEyJZ)Z!=UDq0z/{zt;QމQ{a$9n4?tm% 8˜xTK*i ]fa"AUH$zI >BTj1PR1á&iRAu/EH遶df@e(9FbދtKG)zS/UcljhiጩT'g>d(ălOaIUE[Z%>ȸbZq;6FIװb9 *P`i`*]A= pֆuġOE 0:^Wy]o,TV YtU AkN cΑvd\|+YujSG}0;ˇUC`K7cA7XDl{ydxWzGΫ5lPz]<⹹Gt!N6~⚃yvhQs5tU0}4_%ժuu٢-П\DŽ&ZcG^:;ų7*4\̽ުSR\qnSb2|ek) )j!-wxmPTflSYrRvPPAOp+%Xu ʊq;b0rdU44HU[φ{`.tQQcsh{rUvݫa-Ab' 35؃LqW[NL\U؇/B}1ެH S,﯅t`i "L q"s\92:ddCvDƟe|UN+Izad3+ߦD5دwl;)P^ɞC`8Pkb:3@ǡ^0b5k@0c-[9Y'C _{Ikty_fE S7o"29tVDTvQa6 o_̏'Aڞ$Ht^ѐ> endobj 28 0 obj << /Type /Action /S /URI /URI (/solutions/auto-physical-damage/estimating/cloud) >> endobj 29 0 obj [25 0 R /Fit] endobj 30 0 obj << /Type /Annot /Subtype /Link /A 31 0 R /Border [0 0 0] /H /I /Rect [ 34.0157 183.2827 43.3437 191.2027 ] >> endobj 31 0 obj << /Type /Action >> endobj 32 0 obj << /Type /Annot /Subtype /Link /A 33 0 R /Border [0 0 0] /H /I /Rect [ 45.5937 183.0937 273.0327 192.0037 ] >> endobj 33 0 obj << /Type /Action /S /URI /URI (https://www.zendesk.com/resources/searching-for-self-service/) >> endobj 34 0 obj [25 0 R /Fit] endobj 35 0 obj << /Type /Annot /Subtype /Link /A 36 0 R /Border [0 0 0] /H /I /Rect [ 34.0157 160.5907 43.3437 168.5107 ] >> endobj 36 0 obj << /Type /Action >> endobj 37 0 obj << /Type /Annot /Subtype /Link /A 38 0 R /Border [0 0 0] /H /I /Rect [ 45.5937 160.4017 501.0117 169.3117 ] >> endobj 38 0 obj << /Type /Action /S /URI /URI (https://www.forbes.com/sites/forbestechcouncil/2019/08/01/why-self-service-is-imperative-to-the-future-of-cx/#6f24f1f21757) >> endobj 39 0 obj [25 0 R /Fit] endobj 40 0 obj << /Type /Annot /Subtype /Link /A 41 0 R /Border [0 0 0] /H /I /Rect [ 34.0157 137.8987 43.3437 145.8187 ] >> endobj 41 0 obj << /Type /Action >> endobj 42 0 obj << /Type /Annot /Subtype /Link /A 43 0 R /Border [0 0 0] /H /I /Rect [ 45.3437 137.7097 417.7817 146.6197 ] >> endobj 43 0 obj << /Type /Action /S /URI /URI (https://www.webmd.com/mental-health/news/20010820/impact-of-car-accidents-can-be-long-lasting#1) >> endobj 44 0 obj << /Type /Page /MediaBox [0.000 0.000 612.000 792.000] /Parent 3 0 R /Contents 45 0 R >> endobj 45 0 obj << /Filter /FlateDecode /Length 188 >> stream xm @ }9*ȚnmգR/7顴  .JA$dy$5KgB\AXc$ɿ非*A~p KAP`yHfG*eS[uZܘ :ǒ5߰cs)3{LYm õq. sƑd~j Avy3bI endstream endobj xref 0 46 0000000000 65535 f 0000000009 00000 n 0000000074 00000 n 0000000120 00000 n 0000000389 00000 n 0000000426 00000 n 0000000603 00000 n 0000000753 00000 n 0000002991 00000 n 0000003100 00000 n 0000003208 00000 n 0000007738 00000 n 0000015572 00000 n 0000015698 00000 n 0000015771 00000 n 0000015881 00000 n 0000015938 00000 n 0000015995 00000 n 0000016122 00000 n 0000016206 00000 n 0000016333 00000 n 0000016396 00000 n 0000016524 00000 n 0000016674 00000 n 0000016802 00000 n 0000016952 00000 n 0000017118 00000 n 0000019266 00000 n 0000019394 00000 n 0000019494 00000 n 0000019524 00000 n 0000019650 00000 n 0000019686 00000 n 0000019813 00000 n 0000019926 00000 n 0000019956 00000 n 0000020082 00000 n 0000020118 00000 n 0000020245 00000 n 0000020419 00000 n 0000020449 00000 n 0000020575 00000 n 0000020611 00000 n 0000020738 00000 n 0000020885 00000 n 0000020990 00000 n trailer << /Size 46 /Root 1 0 R /Info 5 0 R /ID[] >> startxref 21251 %%EOF